OneFamily Member Benefit FAQs

There could be several reasons you are unable to register successfully:

• You haven’t received a registration invite email yet to register for OneFamily Member Benefits. We'll be continuing to send invites to our members this year.
• Your registration email is unique to the product you hold with OneFamily and can only be used once. If you have already registered your details you will be unable to register for a second time
• Your personal details will be pre-populated when you visit the registration page. If you change your details to something that isn’t recognised (for example an email address without an ‘@’ symbol, this may prevent you completing the registration process). Please check you have entered your details correctly
• You must tick the box to agree to the terms and conditions before you’re able to complete your registration

Registration is a 2-part process:

• First you must submit your details and preferences on the registration form
• You'll then receive a verification email to the email address you registered with. This will be from [email protected] with the subject line: Verify your email address to access your OneFamily Member Benefits. 

• You need to click on the link in this email to complete your registration. If the verification email isn't in your inbox, please check your junk mail.

• Once you've completed your registration, you'll receive a welcome email. You'll be able to log in to your member benefits via the link in this email.

If you cannot find the verification email in your inbox, check your junk email folder for an email from [email protected] with the subject line: Verify your email address to access your OneFamily Member Benefits

We'll be sending registration invitation emails to our members throughout the year. Please bear with us while we send them, and keep an eye out for your invite.

The registration form will only accept email addresses with standard formatting. If there’s a typo, for example an email address without an ‘@’ symbol, this may prevent you completing your registration.