Maturity FAQs
If you're having any problems with your child trust fund or junior ISA, take a look at our Help and Support pages.
Most asked
As soon as you turn 18, you’ll be able to do whatever you like with the money in your Child Trust Fund or Junior ISA. What you decide to do next might depend on whether your money is in a Child Trust Fund or Junior ISA.
Whatever you decide to do, you’ll be able to let us know your choice by logging into your online account.
Your Child Trust Fund options
Your Child Trust Fund will simply become a “Matured Child Trust Fund” when you turn 18 and it won’t be possible to pay any more money in.
Your options are to:
- Keep investing your money
By moving it into another investment product, such as a Lifetime ISA to save for your first home or a Stocks and Shares ISA to save for anything else. Once you’ve transferred your balance, you’ll be able to pay money in again. - Invest some, spend some
By moving some of your money into another investment product, and withdrawing the rest to spend now or invest elsewhere. - Withdraw all your money straightaway
You can leave your money where it is while you decide your next move.
If you have a stocks and shares Child Trust Fund, your money will stay invested in a fund which means its value will continue to change due to stock market fluctuations and it could increase or decrease. If it’s a cash Child Trust Fund, it will continue to earn interest.
Your Junior ISA options
Your Junior ISA will become an “Adult ISA” once you turn 18 and it won’t be possible to pay any more money in.
Your options are to:
-
- Keep investing your money
By moving it all into another product, such as a Lifetime ISA to save for your first home or a Stocks and Shares ISA to save for anything else. Once you’ve transferred your balance, you’ll be able to pay money in again. - Invest some, spend some
By transferring some of your money into another investment product, and withdrawing the rest to spend now or invest elsewhere. - Leave some, spend some
Decide on an amount to withdraw to spend now or to invest somewhere else, and leave the rest where it is while you decide. - Withdraw all your money straightaway
- Keep investing your money
You can leave your money in your Adult ISA (Matured Junior ISA) while you decide.
The money will stay invested in a fund which means its value will continue to change due to stock market fluctuations and it could increase or decrease.
Your Junior Bond options
If you are named on the Junior Bond, when you turn 18, you'll be able to take over managing it.
That means you'll be able to give us instructions, including to withdraw money and extend the payment term.
Before you turn 18, we'll only be able to accept these instructions from your parent or legal guardian.
If the payment term hasn't ended when you turn 18, you may be able to take money out but might need to pay tax on any money the bond has made, as well as a £50 withdrawal fee.
For both Child Trust Funds and Junior ISAs, the main thing that happens is your money becomes accessible, so you can transfer or withdraw it as you wish.
It will no longer be possible to pay any money in.
When a Child Trust Fund matures, it becomes a “Matured Child Trust Fund”. If you have a stocks and shares Child Trust Fund, your money will stay invested in a fund which means its value will continue to change due to stock market fluctuations and it could increase or decrease. If it’s a cash Child Trust Fund, it will continue to earn interest.
When a Junior ISA matures, it becomes an “Adult ISA”. The money will stay invested in a fund which means its value will continue to change due to stock market fluctuations and it could increase or decrease.
You will still be charged an Annual Management Charge.
Once you turn 18, you can access your money by logging into your online account.
If you’d like to withdraw your money, you can do this by asking us to do a bank transfer or to send you a cheque.
For a bank transfer, we will need you to provide some ID so we can make sure we’re not sending anyone else your money. You will need to download an app called Yoti to do this.
If you choose to be sent a cheque, please make sure we have the right address in your online account.
Turning 18
As soon as you turn 18, you’ll be able to do whatever you like with the money in your Child Trust Fund or Junior ISA. What you decide to do next might depend on whether your money is in a Child Trust Fund or Junior ISA.
Whatever you decide to do, you’ll be able to let us know your choice by logging into your online account.
Your Child Trust Fund options
Your Child Trust Fund will simply become a “Matured Child Trust Fund” when you turn 18 and it won’t be possible to pay any more money in.
Your options are to:
- Keep investing your money
By moving it into another investment product, such as a Lifetime ISA to save for your first home or a Stocks and Shares ISA to save for anything else. Once you’ve transferred your balance, you’ll be able to pay money in again. - Invest some, spend some
By moving some of your money into another investment product, and withdrawing the rest to spend now or invest elsewhere. - Withdraw all your money straightaway
You can leave your money where it is while you decide your next move.
If you have a stocks and shares Child Trust Fund, your money will stay invested in a fund which means its value will continue to change due to stock market fluctuations and it could increase or decrease. If it’s a cash Child Trust Fund, it will continue to earn interest.
Your Junior ISA options
Your Junior ISA will become an “Adult ISA” once you turn 18 and it won’t be possible to pay any more money in.
Your options are to:
- Keep investing your money
By moving it all into another product, such as a Lifetime ISA to save for your first home or a Stocks and Shares ISA to save for anything else. Once you’ve transferred your balance, you’ll be able to pay money in again. - Invest some, spend some
By transferring some of your money into another investment product, and withdrawing the rest to spend now or invest elsewhere. - Leave some, spend some
Decide on an amount to withdraw to spend now or to invest somewhere else, and leave the rest where it is while you decide - Withdraw all your money straightaway
You can all leave your money in your Adult ISA (Matured Junior ISA) while you decide.
The money will stay invested in a fund which means its value will continue to change due to stock market fluctuations and it could increase or decrease.
Junior Bond options
If you are named on the Junior Bond, when you turn 18, you'll be able to take over managing it.
That means you'll be able to give us instructions, including to withdraw money and extend the payment term by calling us on 0344 8 920 920.
Before you turn 18, we'll only be able to accept these instructions from your parent or legal guardian.
If the payment term hasn't ended when you turn 18, you may be able to take money out but might need to pay tax on any money the bond has made, as well as a £50 withdrawal fee.
Call us on
For both Child Trust Funds and Junior ISAs, the main thing that happens is your money becomes accessible, so you can transfer or withdraw it as you wish.
It will no longer be possible to pay any money in.
When a Child Trust Fund matures, it becomes a “Matured Child Trust Fund”. If you have a stocks and shares Child Trust Fund, your money will stay invested in a fund which means its value will continue to change due to stock market fluctuations and it could increase or decrease. If it’s a cash Child Trust Fund, it will continue to earn interest.
When a Junior ISA matures, it becomes an “Adult ISA”. The money will stay invested in a fund which means its value will continue to change due to stock market fluctuations and it could increase or decrease.
You will still be charged an Annual Management Charge.
If you are named on the Junior Bond, you'll be able to take over managing it when you turn 18.
That means you'll be able to give us instructions, including to withdraw money and extend the payment term by calling us on 0344 8 920 920.
Before you turn 18, we'll only be able to accept these instructions from your parent or legal guardian.
If the payment term hasn't ended when you turn 18, you may be able to take money out but might need to pay tax on any money the bond has made, as well as a £50 withdrawal fee.
When your child turns 18, their Junior ISA will automatically become an Adult ISA. This is known as the account "maturing".
They can leave the money where it is and it will continue to be invested in a stocks and shares fund, but they also now have the option to withdraw money or move it into another type of investment. You won’t be able to pay any more money in.
Broadly speaking, their options are to:
- Move their money into another ISA, like our Lifetime ISA or Stocks and Shares ISA
- Move some of their money into another ISA, and take a set amount out to spend now or invest somewhere else
- Keep some of their money invested in their Adult ISA and take the rest out to spend now or invest somewhere else
- Withdraw all the money and close the account
When your child turns 18, their Child Trust Fund will mature and become a “Matured Child Trust Fund”. This means that they will be able to access the money in the account but you won’t be able to pay any more money in.
They’ll be able to withdraw money or move some, or all, of it into another type of investment.
The money will stay where it is until your child tells us what to do with it. If they have a stocks and shares Child Trust Fund, their money will stay invested in a fund which means its value will continue to change due to stock market fluctuations and it could increase or decrease. If it’s a cash Child Trust Fund, it will continue to earn interest.
Broadly speaking, their options are to:
- Transfer their money into an ISA, like our Lifetime ISA or Stocks and Shares ISA
- Transfer some of their money into an ISA and withdraw the rest to spend now or save somewhere else
- Withdraw all the money
We’ll be in touch with more information as your child approaches their 18th birthday – please check that we have the right email address for you in your online account.
Withdrawing money
Once you turn 18, you can access your money by logging into your online account.
If you’d like to withdraw your money, you can do this by asking us to do a bank transfer or to send you a cheque.
For a bank transfer, we will need you to provide some ID so we can make sure we’re not sending anyone else your money. You will need to download an app called Yoti to do this.
If you choose to be sent a cheque, please make sure we have the right address in your online account.
By calling us on 0344 8 920 920.
If the payment term hasn't ended when you turn 18, you may be able to take money out but might need to pay tax on any money the bond has made, as well as a £50 withdrawal fee.
No. Legally, you can’t access the money until you turn 18.
You can register to become the person in charge of the account from the age of 16 by simply creating an online account, but please note that you still won't be able to withdraw any money.
The only exception to this is if you are diagnosed with a terminal illness, please do get in touch with us if this is the case by calling 0344 8 920 920.
No. The money in the account belongs to the child, no matter who paid the money in.
No. We don’t charge any withdrawal or transfer fees.
You must be 18 to take money out of your Child Trust Fund or Junior ISA.
You can take over managing the account from the age of 16 by registering for an online account, but you won’t be able to move any money until you're 18.
If you choose to withdraw money by asking us to send you a cheque, you won’t need to provide any ID as the cheque will be in your name and no-one else will be able to cash it. Please check we have the correct address for you.
If you choose to withdraw money by bank transfer, you will need to provide ID. You can do this by downloading an ID checking app called Yoti. You’ll be able to upload photos of your ID directly into Yoti.
The main forms of ID we accept includes:
- Driving licence
- Passport
Please note, we don’t accept Citizen’s Cards.
Accessing your Child Trust Fund or Junior ISA
You need to create an online account to access your Child Trust Fund or Junior ISA. You can create an account from the age of 16, but you won’t be able to access the money until you’re 18.
You will need to let us know if you've legally changed your name before requesting to withdraw money. This is because we’ll either send your money to a bank account that’s in your name or we’ll post you a cheque with your name on it.
You can let us know about a name change by logging into your online account and going to the ‘Personal details’ section. We might ask you to send us a document showing your name change, such as a deed poll or marriage certificate.
You don't need to let us know if your legal name hasn't changed, but we understand that you might want us to refer to you by a different name. If this is the case, please call us on 0344 8 920 920 and we'll find a way to help you.
You can let us know about a name change at any time.
You can update your address by going to the ‘Personal details’ section of your online account. It’s worth double-checking that all the details we have for you are correct as any differences could cause delays in transferring or withdrawing your money.
If you don’t yet have an online account, you can register here.
When you turn 16, you’ll be able to register to take over your Child Trust Fund or Junior ISA from whoever is currently managing it. This will make you the Registered Contact and all the emails and letters we send out will come to you.
At 18, you’ll be able to access the money in your Child Trust Fund or Junior ISA by logging into your online account, you won’t need permission from the person who originally opened the account.
If you’re not yet 16, the person or organisation that now has parental responsibility for you will need to call us on 0344 8 920 920 so we can discuss how they can take over as Registered Contact for your Child Trust Fund or Junior ISA.
If the Child Trust Fund or Junior ISA is in your name, you’ll be able to register to take over your Child Trust Fund or Junior ISA from whoever is currently managing it.
This will make you the Registered Contact and all the emails and letters we send out will come to you. You don’t need permission from the existing Registered Contact to do this.
If you’re not yet 16, it is still possible to change the Registered Contact but the existing Registered Contact will need to give permission for this to happen.
They’ll need to write to us to request the forms that the new and old Registered Contact will need to fill in.
If you’re taking over as Registered Contact because you’ve adopted the child who owns the Child Trust Fund or Junior ISA, or because the existing Registered Contact has died or is not able to manage it, please give us a ring on 0344 8 920 920 or write to us at:
FREEPOST OneFamily (Please note, this is the full address)
The first thing you need to do is let us know. You can give us a call on 0344 8 920 920 or log into your online account to send us a message.
Once we’re aware, we'll work with you to find a secure way for your child to access their money.
We do this on a case-by-case basis, but it’s likely that we’ll ask to see some documents that you may already have, such as NHS letters or local authority assessments. We’re likely to need to see an official document that gives your name in relation to the person named on the Child Trust Fund or Junior ISA.
We can give you more details once we’ve spoken to you.
Our call centre is open Monday to Friday from 9am to 7pm, and on Saturdays from 9am to 1pm.
Sometimes we’ll ask you to send us some documents to confirm your identity, address or bank account. This is to make sure both your money and your personal details are kept safe.
You might be asked to send us documents if:
- You’re making a withdrawal from a Child Trust Fund or Junior ISA
- You’re looking to change the legal name on a Child Trust Fund or Junior ISA.
When we ask you to send us documents, you can choose to send either:
- One document from list A, or
- Two documents from list B.
All documents must show your name and your current address and be dated within the last 6 months.
We recommend that you send us copies of any documents, as we can’t guarantee that we’re able to return the originals back to you.
| List A | |
|---|---|
| Bank/Saving account statement | HMRC Letter |
| Provisional Driving Licence | Full Driving Licence |
| Utility Bill | DWP Letter |
| Mobile phone bill | Motor insurance |
| List B | |
|---|---|
| Confirmation from work, school, university on headed paper confirming name address and details of employment / student / residential status | Jobcentre plus letter |
| Hospital /doctor letter | Tenancy agreement |
| UCAS letter |
Send the copies of your documents to:
| For Child Trust Fund maturity | For any other reason |
|---|---|
| CTF Maturity Team OneFamily 16-17 West Street Brighton BN1 2RL |
FREEPOST ONEFAMILY |
We'll let you know as soon as we've received all the documents we need and have updated our records. Please note, we don’t return any photocopies unless you ask us to.
We're happy to accept a document that isn't in English, but we will need to see a translation that’s been certified by a translation company. Photocopies of any translations must also be certified by the translation company.