How do I manage a OneFamily product on behalf of someone with a disability?
If you've opened a product on behalf of someone who doesn't have capacity to manage it themselves, you should be able to look after the product by logging into their online account as yourself.
However, if this isn't the case or if you have any others problems or questions please let us know. Take a look at the "contacting us" pages for the best way to get in touch.
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Need someone to help you manage your account?
At OneFamily, we understand that some of our customers find phoning or writing to us challenging and that can make managing their account harder. Find out more about how you can have someone manage your account for you.
How we're helping disabled teens access their Child Trust Funds
We're campaigning for teens with limited mental capacity to be able to access the money in their child trust funds more easily.