How do I notify you of a death?
Please contact our customer services team and we'll do whatever we can to help.
To make this as easy as possible, you can complete a notification form online.
Alternatively, log into your online account to send us a secure message, call us on 0344 8 920 920 or use our Contact us page to get in touch.
Our call centre is open Monday to Friday from 9am to 7pm, and on Saturdays from 9am to 1pm.
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Unmarried co-parents can now claim Bereavement Support Payment
A recent change in the law means that unmarried parents who had been living together can now make a claim for Bereavement Support when their partner dies.
Bereavement support
At OneFamily, we understand the impact losing a loved one can have and recognise that bereavement affects everyone in different ways