Contact us

Got a question? The fastest way to get help is through our Help and Support section

Help and Support

Get in touch

If you're have issues accessing your online account - please contact us via one of the following:

Give us a call

Customer service: 0344 8 920 920
Overseas customers: 0044 1273 062512

9am-5:30pm Monday to Friday (Wednesday 9:30am-5:30pm)

Office address

OneFamily, 16-17 West Street, Brighton, BN1 2RL

Send us an email

General: [email protected]
Press: [email protected]
Partnerships: [email protected]

Email isn’t a secure way to contact OneFamily, so please don’t include personal or financial details. We also can’t send account information by email. For anything personal, it’s best to call us, write to us, or send a secure message through your online account.

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Death notification

We are very sorry to hear about your loss. To make things a little easier during this time, you can let us know by completing our online form.

Notify us of a death

Legacy products

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*Calls may be recorded and monitored for training purposes. Call charges apply. These are dependent on your provider’s tariff and are likely to be more from mobile phones. For more information, please contact your provider. Calls to freephone numbers are free from UK landlines and personal mobile phones. With business mobiles the cost will depend on your phone provider. If you'd like to know more, please ask your provider.